We are in this together!

2020-02-02 17:45:23 , Source : Foreign Affairs Office of the People’s Government of Shaanxi Province

On January 25, 2020, the first day of Chinese New Year, Shaanxi launchedLevel I response to major public health emergencies. Our friends—foreign nationals in Shaanxi—are at the top of the concerns of Shaanxi Provincial Foreign Affairs Office (FAO). We acted and we acted fast. Weorganized peopleto sort out the latest information of foreign nationals in Shaanxi and provided assistance and service to them at airportsand railway stations. We donated protective materials such as facial masks and disinfectants to consulate-generals in Shaanxi, and made all-out efforts to provide considerateservices to foreign nationals in Shaanxi.

Donating protective materials to the Royal Consulate-General of Cambodia in Xi’an

Since January 26, 2020, Shaanxi FAO has released daily updates on the coronavirus outbreak in English, precaution tips in several languages, latest exit-entry administrationinformation, hotlinefor foreign-related affairs, etc., through the websites and WeChat official accounts of Shaanxi News, Shaanxi Belt and Road Portal, Discover Shaanxi, and Shaanxi FAO. The notice on the foreign service hotline has had over 40,000 readings; and so far nearly 100 calls have been answered. As per the callers’ appeals, Shaanxi FAO has coordinated with communities, hospitals and other departments to solve difficulties, mostly caused by language barrier,encountered by foreign nationals in Shaanxi in their daily life and in coping with the coronavirus outbreak prevention and control. Everything we did is to make them feel safe and assured during their stay in Shaanxi and feel convinced that we are going to win the battleagainst the outbreak together.

Helping Korean nationals upon their arrival in Shaanxi

Answering the hotline

On January 26, 2020, the second day of Chinese New Year, Shaanxi FAO formed a special group in coping with the foreign affairs in the battle against the outbreak. Directors and relevant staff ended their vacation and returned to work immediately to fight this battle with all-out efforts. All worksare being carried out orderly.


We are in this Together! We will never forget foreign nationals in Shaanxi and Shaanxi citizens in foreign countries in the battle against the pneumonia outbreak. If you have any problem, please call the foreign service hotline:


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